OUR STORE

Address: #3-201 Huntington Park Dr, Markham, ON

Phone: 647-699-8599

Email:  hanakofloralstudio@gmail.com

WeChat: HANAKOFLOWERS

OPENING TIME

Mon - Fri: 10am - 6pm
​​Saturday: 11am - 4pm
​Sunday: Closed

OUR WECHAT

2020 by HANAKO Floral Studio

Contact

Us

HANAKO FLORAL STUDIO

 

Tel: 647-699-8599

hanakofloralstudio@gmail.com

Address: #3-201 Huntington Park Dr, Markham, ON

OPENING TIME

Mon - Fri: 10am - 6pm
​​Saturday: 11am - 4pm
​Sunday: Closed

Wechat: hanakoflowers

FAQ

Order Change and Return



Within 24 hours after the order has been placed: 

Order can be changed or cancelled at no charge. 

 

Before 48 hours of shipping:

Order can be changed at no charge

If you would like to cancel the order, reimbursement will be provided in the form of store credit. No cash refund.

 

Within 48 hours of shipping:

Order cannot be changed 

Order cancelation will result to a penalty of 50% of the total amount. Refund will be made with store credit.

 

Within 12 hours after delivery:

If there is any shipping damage, please contact customer service for replacement or refund (store credit) with proof of picture. As for replacement, we will collect the damage merchandise at our cost. Fresh flowers are not eligible for return or refund. 

Delivery & Shipping



ALL HANAKO Products(Not Include Weekly Subscription Products and Valentine's Day Flowers)

HANAKO ships to Toronto, Richmonhill, Aurora, Markham, Scarborough, and Vaughan.

Free delivery to addresses within a 5km from our store or on orders above $350.

Other shipping areas will cost $10-$20. Please see the map below.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Please Note: Depending on the season it may be difficult to arrange a timed delivery, especially during national holidays. We, however, try to accommodate requests to the best of our ability.

Sales Tax Information



Every Internet order you place with us will be charged a sales tax of 13%, applied to the amount of the order. This tax rate is based upon the rate our shop is charged, regardless of the destination of your order. 

Substitution Rule



For arrangements of assorted flowers, the flowers shown online will be used if at all possible, however, products contain seasonal flowers might not be available due to unforeseen weather condition. An equal, or higher value material will be used. 

For arrangements of all roses, we will make every attempt to match the flower type, but may substitute with a similar color if original type is not available. 

If the floral wrapping paper shown online is not available, a similar wrapping paper will be used.