HANAKO FLORAL STUDIO
Address: #3-201 Huntington Park Dr, Markham, ON
Mon - Fri: 10am - 6pm
Saturday: 11am - 4pm
Order Change and Return
Within 24 hours after the order has been placed:
Order can be changed or cancelled at no charge.
Before 48 hours of shipping:
Order can be changed at no charge
If you would like to cancel the order, reimbursement will be provided in the form of store credit. No cash refund.
Within 48 hours of shipping:
Order cannot be changed
Order cancelation will result to a penalty of 50% of the total amount. Refund will be made with store credit.
Within 12 hours after delivery:
If there is any shipping damage, please contact customer service for replacement or refund (store credit) with proof of picture. As for replacement, we will collect the damage merchandise at our cost. Fresh flowers are not eligible for return or refund.
Delivery & Shipping
ALL HANAKO Products(Not Include Weekly Subscription Products and Valentine's Day Flowers)
HANAKO ships to Toronto, Richmonhill, Aurora, Markham, Scarborough, and Vaughan.
Free delivery to addresses within a 5km from our store or on orders above $350.
Other shipping areas will cost $10-$20. Please see the map below.
Weekly Subscription Products
HANAKO weekly subscription Products ships to Toronto, Richmonhill, Aurora, Markham, Scarborough, and Vaughan.
Please see the shipping cost map below.
Please Note: In order to maintain fresh flower deliveries, you should contact us by email, wechat or phone after you buy our products online. If you have a specific delivery time that you would like to request for, please let us know. Depending on the season it may be difficult to arrange a timed delivery, especially during national holidays. We, however, try to accommodate requests to the best of our ability.
Once your order has been shipped, you will receive an email update with shipping details .
Sales Tax Information
Every Internet order you place with us will be charged a sales tax of 13%, applied to the amount of the order. This tax rate is based upon the rate our shop is charged, regardless of the destination of your order.
For arrangements of assorted flowers, the flowers shown online will be used if at all possible, however, products contain seasonal flowers might not be available due to unforeseen weather condition. An equal, or higher value material will be used.
For arrangements of all roses, we will make every attempt to match the flower type, but may substitute with a similar color if original type is not available.
If the floral wrapping paper shown online is not available, a similar wrapping paper will be used.